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Usage Help & Q&A
Choose a product category to see common questions, answers, and how-to videos.
Why does my stuffed animal look misshapen when I first open the package?
Stuffed animals are often compressed to save space during shipping. This may make them look flat or misshapen when you first open the package. You can reshape your stuffed animal. See the next answer for instructions.
How can I make my stuffed animal look better?
You can gently pull, pat, and brush your stuffed animal to give it the shape you like.
Video: How to reshape your stuffed animalHow do I safely heat my stuffed animal in the microwave?
Follow the instructions on the product card and adjust the heating time for your microwave’s power. Heat for 30–60 seconds at a time. The total heating time must not exceed 3 minutes. Do not let children microwave the stuffed animal.
Video: Microwave heating instructionsWhy does my stuffed animal not feel much warmer after microwaving?
First, check whether your stuffed animal is designed for microwave heating. Microwavable stuffed animals are usually heavier, around 1.5–5 lb. Regular stuffed animals that cannot be microwaved often weigh around 0.5 lb. Also check whether your microwave is heating properly.
There are no extra holes in my tombstone. How do I insert the stakes?
All our tombstones are made of foam, so you can easily push the stakes into the bottom. We usually recommend making new holes instead of using the existing holes. This gives the stakes a tighter fit and helps stop them from coming loose. See the installation videos below.
How do I install my tombstone?
Follow the installation videos below.
How do I make my tombstone stand up indoors?
Follow the video below to set up your tombstone indoors.
Video: Indoor setup instructionsRequest replacement parts
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